If you are a WHOOP user, you know how frustrating it is to see the “Data catching up” message on the screen of your WHOOP app. Let us assure you that you won’t get your data lost during syncing once you read this article.
There are multiple troubleshooting methods you can try to fix this issue. Let’s dig deep and check how to fix “Data catching up” on your WHOOP app.
What Does WHOOP Data Catching Up Mean?
If you are seeing the “Data catching up” message on your WHOOP app and it stays for a considerable period of time, even for hours, it means your sensor is trying to sync data with the WHOOP app but not completing the process.
This process should end quickly if you sync data regularly with the app. However, if you haven’t synced the data with your phone for a full day, it can take up to one hour to complete the process.
Since the WHOOP sensor has the ability to store data for up to 14 days without syncing, the time it takes for the syncing after such a break can be long to complete. If this is the case, you should wait a bit longer until the syncing process is completed.
However, what if WHOOP “Data Catching Up” remains still for unusually long? We recommend reading the below troubleshooting steps to help the issue and complete the syncing process successfully.
Related: Why Isn’t My WHOOP Connecting?
Best Method to Fix WHOOP Data Catching UP
The best method to get rid of Data Catching Up on WHOOP is to reboot your WHOOP sensor and start the syncing process again. Rebooting will help the sensor to start the process fresh and fix minor issues.
Here is how to do it.
Device settings > Advanced > Reboot
What Causes Data Catching Up on WHOOP?
Here are the most common reasons and fixes you can try to get rid of catching up issue on your WHOOP strap.
Don’t Quite the App
If you force stop the WHOOP companion app while data is syncing, the “Data Catching Up” message will remain as the action you performed can potentially hinder the process of data syncing between the sensor and app.
The app should be running in the background to help syncing. So, make sure not to force stop the app if you see the “Data Catching Up” message on your WHOOP.
Battery Level is Too Low
WHOOP sensor should have at least more than 20% battery when you try to sync data. Since it is connected with Bluetooth and Wi-Fi, it is important to have sufficient power on the devices to work flawlessly, especially during high-power-consuming activities such as data syncing.
If the battery level is low on the sensor, make sure to recharge your WHOOP and check whether it fixes the issue.
Power Saver Mode on
With power saver mode on, your smartphone reduces the background processes of the apps installed on your device. This can impact the functionality of the WHOOP companion as well.
Disable this feature if it is already turned on and retry the syncing.
Related: How to Find a Lost WHOOP 4.0?
Airplane Mode on
Airplane mode disables your phone’s cellular and Wi-Fi connections. If this is the case, the WHOOP sensor cannot transfer data to your WHOOP app. So, disable the Airplane mode if you have turned it on during the syncing process.
App Permissions (iOS)
If you are an iOS user, check whether the Background App Refresh is not turned off for the WHOOP app. As mentioned earlier, the WHOOP app should work in the background to sync data successfully.
Toggle the button to turn on Background App Refresh permissions by following the below steps.
On your iOS device > Settings > General > Background App Refresh > Toggle on for WHOO app.
The Cache of WHOOP App
The cache of the WHOOP app can be another reason why you see a “Data Catching Up” message for an extended period of time on your WHOOP app.
For Android users, clearing the WHOOP app’s cache can be done using the below steps.
Settings > Apps > WHOOP > Clear Cache
Forget and Re-pair
You can also try forgetting your WHOOP sensor from the listed Bluetooth devices from your Bluetooth settings and reconnect as a troubleshooting method. This will help your sensor connect with the app and sync data.
When repairing, make sure to use the WHOOP app for the pairing process instead of using your phone’s Bluetooth settings.
Here is a useful video we found on YouTube explaining how to pair your WHOOP with your device.
How to Ensure Smooth Data Syncing Between WHOOP Sensor and App?
To ensure smooth data syncing between your WHOOP Strap and the WHOOP app, please follow these steps.
- Ensure you regularly sync data with the app. The longer you keep your WHOOP without syncing, the more time it takes to do so.
- Ensure Bluetooth is enabled on your smartphone. Keep your WHOOP Strap within close proximity to your device to maintain a stable connection.
- Allow the WHOOP app to run in the background without restrictions.
- Ensure your phone and WHOOP have a good battery level before and during syncing.
Conclusion
If you see the “Data Catching Up” message on your WHOOP app for an extended period of time than usual, it means there is an issue in the data syncing process. The best solution for this is to reboot your WHOOP sensor.
In addition, keeping your device within the Bluetooth range, disabling Airplane mode, checking background app permissions and other methods we explained will help you get rid of this message.
If you need further assistance, please use the comment box below. Have a great day!
